New member here, but a long-term New Order fan since 1985. I'm having problems with the 'official New Order store' (which, of course, is just a front for the Warner Music on-line store). I usually hate downloads and on-line orders and much prefer to just go out and BUY records I want, but against my better judgement, I signed up for the store for Music Complete at the start of September, ordered the boxed set, and then a few days later, I ordered the Restless vinyl and CD.
I've had none of the promised downloads; they're on my Store account when I log in and go and look at it, but the downloads are shown as 'pending' and can't be accessed, and I've had none of the directly emailed download links I was promised. Of much more concern to me, though, is the fact that although I ordered the boxed set and then the Restless single, the store now shows my only remaining outstanding order as the Restless CD and 12-inch. My boxed set order is no longer mentioned, even when I click 'Show All' [Orders].
Have they got my boxed set order or not? I wondered, when I noticed this yesterday. After all, I have paid for it. I wanted to confirm my order. But of course, they don't take phone enquiries. So I tried to email, using the crappy form on the site - and it's not working. It just says 'Your message cannot be delivered - try later' - over and over again.
So, the site takes my money (a reasonable amount of it, too), but then doesn't deliver any of what it offered in exchange, appears to lose some of my order, and when I try to query the current status, it proves impossible to reach anyone who will take responsibility. This is not a great way to win customers.
This is why I like going to a counter, handing over cash and walking away with a music release IN MY HAND. After over 10 years of music downloads, so many of the companies providing this service just haven't remotely got their shit together. The documentation for these store releases is awful, it's unclear exactly what's on each, the information on what downloads come with each purchase is contradictory and then only certain people even get their downloads when they order anyway. So far, my experience of the store has been a shambles.
Anyone else this cheesed off at the 'official' store? I'm currently pursuing various ways of getting hold of someone who can give me a straight answer on this stuff. Hiding behind a form that won't deliver messages is just not good enough in this day and age.
I hope the album is worth it after all this...!
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. Of all the things to send me instead a fuckin Ed Sheeran mug, maybe I can use it as a piss pot![[:)]](/emoticons/smile.gif){kind=small}
