I've had enough of Tesco. I'm never going there again.
This will be really hard, as my closest shop is a Tesco Metro, and my closest big supermarket is a Tesco too. The larger store has a petrol station, making them the closest place to fill up.
And that it exacly what I have against them.
It is in the nature of large companies to increase their share of the market, and protect that share. Lately, Tesco appear to me to have decided to go one further and eliminate competition, be it from small outlets or larger competitors. This has got to be bad news for the consumer.
Of course marketing, including the location of outlets, plays a big part in this, but in the main good customer service is the biggest driver of success or failure, particularly in the retail sector.
Tesco know this, and they understand the limitations that it places on growth. Basically, good customer service costs a fortune. So they've tried it another way.
By extending their rate of growth to the levels we see today, I believe that Tesco are trying to dominate the market in order to reduce the choice available to consumers. In short, they want people to shop at Tesco not because they prefer to, or even because it's more convenient. I believe that they want people to shop at their stores because they have no alternative.
This is bad enough, but it will be worse when the business plan of Tesco changes. Having gone through the period of massive expansion that we see today, Tesco may well achieve a position of (unchallanged) monopoly in the majority of the country. Following this, there is BOUND to be a period of consolidation, which will see the least profitable stores closed. In areas where Tesco have managed to secure the only retail outlet within walking distance, this will have a devastating effect. It seems very obvious to me that, having worked and invested so hard in securing the monopoly, Tesco will be unwilling to let it go. So I reckon they will find a way to ensure that the stores that are closed do not re-open with competing outlets. They could easily achieve this by retaining the freehold on sites, thereby controlling the types of business that operate, or simply by adopting a 'slash and burn' approach, demolishing the stores and selling the land to housebuilders or other property developers. Again, by selecting developers with no interest in retail projects, or even by building caveats into the deeds, they could make it very difficult for grocery retailers to regain a foothold in particular areas.
Lots of speculation, I know, but food for thought. I for one will not be spending any of my money with them for the time being.