Kath wrote:
isaac wrote:
I've never come across anyone in this country that deserves a tip.there has never been any training inthe service industry in the UK,which is probably why those that work in shops,restaurants etc,are so fucking rude
In the main, I'd probably agree with you there. However, that's really down to the management isn't it? I've found the 'family friendly' pubs/restaurants are fine - they do tend to employ older staff though - but the trendy places, which obviously I frequent on a regular basis - some of the staff are rude, obnoxious and useless. If you ask for anything on the menu with 'extra this' or 'without that' it throws them into a complete daze.......they come back and say 'Chef said.......blah blah blah'............sack the Chef then. It's not called a service industry for nothing. However, back on topic, the wages are crap and if the food is good, and the service is good, they deserve a tip. If it's not, then I usually give them a tip anyway, usually along the lines of 'find a different job'.
You're right Kath. At least where I worked that's why there was such a high turnover rate of waiters. It is a very stressful job. People treat you like crap, almost like a slave. They expect you to do sumersaults, backflips and crap just because they are going to give you $1.50 tip. Once you get a handle on the job than people treat you nice, but it really is hard to start out on that job. Plus remember that you aren't the only table. They might be doing four or five tables that all want your service NOW, but want you gone when they don't need you. Plus many resturants have the waiters make the drinks, salads, prep the food, and take it out. Doesn't seem like much, but the galley is usually small and everyone is fighting for space back there.
However, if you do get the rude waiter (I know this works in America, maybe not other places). But while you are finishing your food, find the manager or ask for him. They are liable to give you a complimentary dinner or something.