11 replies · 465 views
my HD crashed and it took them seven weeks to fix the damn thing! (hence my sabbatical.) then when i went to pick up the damn thing i waited for 20 minutes at the firedog desk while the circuit city guys wandered around, flipped their keys around their fingers and whistled. finally someone got around to asking me 'oh, sorry. have you been helped?'
assfaces. RETARDED ASSFACES!
Not super surprised.....
This may have been the subject of a previous thread but it still fits.....
BonoShed wrote: Not super surprised.....
This may have been the subject of a previous thread but it still fits.....
i don't blame her. that's exactly how i felt dealing with the incompetent wankers at C.C.
speaking as a tech sales guy....
Circuit City about two years ago (?) laid off their 3500 most experienced computer sales people to save money etc. The first quarter after that the tech sales went down almost 6%
The bean counters rule...so these services are nirvana-pure profit. I work at Office Depot and we are rolling our version of those services.
ok big secret-most of the computers and office multifunction printers are sold with a narrow profit margin-maybe even a loss. So plans/services, inks, cables are pushed to make the $$$.
I go to other places (Best Buy, Circuit City) to observe and man, customer service is paid lip service. It is just sales. We are meant to empty our wallets. I don't always hear product knowledge I hear sales spiel. They know the corporate line, but I asked more than one sales guy "what do you think?" and I get a restating of the sales pitch.
I buy all my stuff from Fry's...
Their customer service is non-existant...but at least it keeps me from listening to some fucker try to tell me I need to purchase cables and extended warranties...
what I hate about Fry's is having your purchase re-verified by the front door goons........even though you've taken just a couple of steps after leaving the cash register right next to them.
I quit going to Circuit City for computer stuff soon after buying my first one about ten years ago ( I did not buy any warranty though); the salesman couldn't really remember selling me my computer the previous week.
Green wrote: what I hate about Fry's is having your purchase re-verified by the front door goons........even though you've taken just a couple of steps after leaving the cash register right next to them.
Maybe they don't trust the cashiers?!?!?!
AgentWood wrote: then when i went to pick up the damn thing i waited for 20 minutes at the firedog desk
I have absolutely No Idea what a 'firedog desk' is, but it sounds great.
They should have them over here. Er, whatever they are. 
Green wrote: what I hate about Fry's is having your purchase re-verified by the front door goons........even though you've taken just a couple of steps after leaving the cash register right next to them.
I quit going to Circuit City for computer stuff soon after buying my first one about ten years ago ( I did not buy any warranty though); the salesman couldn't really remember selling me my computer the previous week.
The one in Portland definately was like that. Actually for me there was only one register open and the guy was actually WATCHING me make the purchase, then walked like 8 steps to the front doorand the guy went through my receipt like a chicken hawk. The one in San Marcos, near where I live isn't like that though and it does seem more understandable there.
