URGENT ...Web broadcast

Anyone else had an email from a Stuart Taylor regarding the web broadcast, its asking for the mobile number and password to start 'refund' of the £5.

Sounds dodgy to me. I've never given my email address when registering via mobile.

A Scam ????

HERE'S THE EMAIL COPIED AND PASTED Hi,

Please find below a message from the managing director of Live Gigs Online.

Stuart Taylor Operations Manager Live Gigs Online

Dear Guys,

Please accept our apology for the web broadcast last night. We have now streamed many concerts since last May from a variety of venues without a hitch or any interference. We have had a lot of positive feed however none of this will be of any comfort to you.

The process we followed for New Order was no different to the standard setup checklist we follow and all the appropriate authorities were notified and licenses paid. The satellite signal we had was above normal both at the dish and at the computer (For those that understand satellite broadband, we were getting a ping rate averaging 660ms which is totally acceptable)

We sold 380 tickets but had over 2500 connections and were experiencing sniffer (hacker) access to our network which contributed to the issues with last night however we are not absolutely certain the cause of the failure. (Our suspicion is that a third party was trying to access the stream with a view to capturing it.)

We will be exploring the situation today and tracing IP addresses which should provide us with an explanation by Thursday. The archive will be up later today and if you purchased a ticket you will receive a new password providing unlimited access to the archive. Once we have established the reason for falling over we will consider refunds.

To start the refund process can you please reply to this post with your mail address along with the mobile number used to process the ticket and the password, as we cannot directly refund to txt or credit card.

We would appreciate your patience in this.

If there are any questions or issues please don’t hesitate to contact me at forbes@LiveGigsOnline.com.

Sorry again for the disappointment.

Forbes Hamilton Managing Director.

LiveGigsOnline The Beacon 176 St Vincent Street Glasgow G2 5SG

Tel: 0141 249 6556 Fax: 0141 249 6700

Yeah I have one too. Can't really complain about giving them my email addy though

I didn't buy an E-ticket,as I was there in the flesh at the Apollo,but can anyone tell me if you still access the archive? I'd love to see it again,only in a more sober state!

It's archived now, but still gettin the good old General Error.

sounds dodgy to me. didn't get the mail, and managed to receive the webcast just fine. I would ignore it. Monty I'm sure if you pay your fiver you can still sign up.

Remko Koster wrote: It's archived now, but still gettin the good old General Error.

I haven't had an error. when did it start going wrong then?

Geri wrote:

Remko Koster wrote: It's archived now, but still gettin the good old General Error.

I haven't had an error. when did it start going wrong then?

Right from the start, are you able to watch it now then?

To be honest I don't really see how it could possibly be a scam (apart from last night, which was a scam-ola). They just want to make sure they only give one refund per password because since it was done by text message and no email addresses were involved it's a bit tricky verifying who did actually pay to watch and who just wants five quid.

Elliot Snook wrote: To be honest I don't really see how it could possibly be a scam (apart from last night, which was a scam-ola). They just want to make sure they only give one refund per password because since it was done by text message and no email addresses were involved it's a bit tricky verifying who did actually pay to watch and who just wants five quid.

Er - I paid by credit card not text.

Archived stream still not working!

Was a top night, tring to watch online but no-joy. Reason I think its a scam is, I paid by text, but got this by email. Never sent 'them' my email address so how could they send the email ?? Think its someone that just wants to watch it using my password maybe ???

I always thought the Web Brodcast was scam : I don't want to pay £5 to rent content for seven days. I wouldn't pay £5 for a NO video file unless I could burn it simply and easily onto DVD at TV or DVD quality.

Santfekuss wrote: Was a top night, tring to watch online but no-joy. Reason I think its a scam is, I paid by text, but got this by email. Never sent 'them' my email address so how could they send the email ?? Think its someone that just wants to watch it using my password maybe ???

They never asked for the password

mark reed wrote: I always thought the Web Brodcast was scam : I don't want to pay £5 to rent content for seven days. I wouldn't pay £5 for a NO video file unless I could burn it simply and easily onto DVD at TV or DVD quality.

Was supposed to be live though

I got an email from a Stuart Taylor last night after i sent a complaint to livegigsonline about 8.30pm .it's the SAME email adress as the one i received today like the rest of you.So i guess it must be genuine.

I've had two from the same Stuart Taylor. He's kosher.

still cant watch it

Slippy wrote:

Santfekuss wrote: Was a top night, tring to watch online but no-joy. Reason I think its a scam is, I paid by text, but got this by email. Never sent 'them' my email address so how could they send the email ?? Think its someone that just wants to watch it using my password maybe ???

They never asked for the password

Quote: To start the refund process can you please reply to this post with your mail address along with the mobile number used to process the ticket and the password, as we cannot directly refund to txt or credit card.

Glad its kosher, still trying to download it. Got a program called 'Streamdown' which I've used in the past,downloads it and saves it onto your hard drive.

I got this email too. Wasn't sure if it was genuine so I just forwarded the entire thing back to info@livegigsonline.com, including the info they were asking for. I got a text message from them this morning as well.

The whole thing was a complete farce and I gave up on it early on. I just couldn't be bothered with it.

wish they'd bloody hurry up and archive it.i imagine it will be straight forward to watch then instead of getting that error message

really dissapointed with the stream last night. Especially as I went to the effort of moving my PC to my living room and feeding the signal into my Hi Fi. It worked for A Certain Ratio and then got worse and worse the nearer it got to the Order taking stage. Also - Real Player - god I hate that player, flaky as hell. Kept getting a "Browser not recognised" error even though it had wored previously. Even spent 20 mins un-installing and re-installing the Real player but to no avail. It really pisses me off that tonight I've spent another 20 minutes getting the flippin archive to work and that isn't working either!

We sold 380 tickets but had over 2500 connections and were experiencing sniffer (hacker) access to our network which contributed to the issues with last night however we are not absolutely certain the cause of the failure. (Our suspicion is that a third party was trying to access the stream with a view to capturing it.)

We will be exploring the situation today and tracing IP addresses which should provide us with an explanation by Thursday. The archive will be up later today and if you purchased a ticket you will receive a new password providing unlimited access to the archive. Once we have established the reason for falling over we will consider refunds.

So... Let's see, they can't control the security of their site's streams, and expect us to wait for refunds for a genuinely faulty service, while they investigate us to see if we were ripping them off?

I want a refund now, and I used credit card & World Pay, so I expect it refunded to that!

Darn shoddy.

Andy

Halleluja it's there, ready for download

QUOTE "To start the refund process can you please reply to this post with your mail address along with the mobile number used to process the ticket and the password, as we cannot directly refund to txt or credit card"

PUT A PASSWORD INTO AN EMAIL?!! ARE YOU NUTS??!!!

Remko Koster wrote: Halleluja it's there, ready for download

Remko, have you been sent a new password like the email promised? I haven't and it won't accept the old one.

No the same password, send me a pm tomorrow when the problem still's there , then i'l send you my password.

hugh mcphail wrote: QUOTE "To start the refund process can you please reply to this post with your mail address along with the mobile number used to process the ticket and the password, as we cannot directly refund to txt or credit card"

PUT A PASSWORD INTO AN EMAIL?!! ARE YOU NUTS??!!!

Don't think it matters really, as the old passwords no longer work. You're just sending them a password that is now inactive

I seem to still get in with my password but it's still that error message when it tries to load.

Remko Koster wrote: No the same password, send me a pm tomorrow when the problem still's there , then i'l send you my password.

have you actually got access now?

yeah downloading right now, speed has gone dramaticaly down since my post, stupid me

Should i empty my Real Player Cache first?

still not accepting mine

have emailed 'forbes'...

perhaps I'm on the list of suspected hackers

accepts my code but just getting error message

I have just sent the following email response to the Managing "Director":

Hi there,I have just read your explanatory email, and a few things concern me. Firstly, have you considered that over 2,100 attempts to access your site is an unusually high number of people to be trying to "hack" into your site for such an act as New Order. Have you considered the possibility that these additional "hits" were simply a result of the 380 genuine ticket purchasers attempting to refresh and reload Real Audio - as I did many, many times - and also logging out and relogging in to the site itself to try and get a better connection?Secondly, regarding your "consideration" of refunds: I am a consumer. I decided to purchase your service. Your service was faulty. It is not my fault that your site was insufficiently prepared to broadcast this concert, and the implication that I am somehow being "investigated" to establish if it was me somehow trying to rip you off is frankly staggering. You offered a service. I paid for it. Your service was inadequate. I am entitled to a refund, not to have my demand for a refund considered.Thirdly, I ordered my ticket through WorldPay, therefore do not have a mobile number with which to supply you. I can, however forward you the email receipt to prove I ordered my ticket. However, you should have your own records of these to cross reference, and not have to demand that I resupply you with information that your should already be aware of. My refund should be paid back on to the debit card with which it was made - I suspect you don't want to incur any additonal transaction charges from Worldpay by doing so.Fourthly, your customer service leaves an awful lot to be desired. I am a paying customer keeping you in business, if I have an issue with the service you provide, you should be bending over backwards to apologise for your poor service, and refunding my money as soon as possible, not asking me to be "patient" and telling me how good your previous broadcasts have been, and slyling implying that I may have been some sort of "hacker". I was patient enough trying to log in to the stream on Monday night. The new password providing unlimited access to the archive is obviously a step in the right direction at soothing my complaint, but I note that I have yet to receive notification of this password.I am very concerned about the unprofessionalism being demonstrated over this whole issue.For your information, my request ID was ******, and password ****** - but you should already know this. My address is [...]I would like to be informed as soon as possible by you as to what I can expect to happen next.Yours Faithfully,Andrew Morrison

Hopefully this will make them take their paying customers a bit more seriously - as well as their ability to secure their website.

Andy

Gone midnight and i still get the error message.

nice one, mr disco

Well, I get a stream, but it's fucked. What remains to be seen is.....did they capture a copy at the venue?

If not, then I very much think the archive recording will also be fucking banjaxed. However, in contradiction of that theory, when I try to watch it now, the bandwidth incoming just falls away, and my connection is otherwise idle.

I'll try that stream downloading thingy (if they don;t want people downloading it, they shouldn't make that the only way to see it) if I can remember it's name. And I've had no offer of a refund from the cunts.

NO working fine now. But why does my password for ACR not work????

Is it playing one frame of video every 15 or 30 seconds for anyone else?

Is this how it's supposed to be?

What a fucking gyp.

I'm watching the archived feed with my original password right now. Framerate is steady at 20+ FPS.

Slippy wrote: NO working fine now. But why does my password for ACR not work????

Yeah same here no ACR but NO is great quality.

Here is my reply from "Forbes":

Dear Andrew,The data streamed shows that 2100 people tried to watch the stream and were downloading data. We are a small company that is wholly self funded. What we believe happened on Monday night was an massive theft of our copyright. This in turn hit a download barrier we had prepaid for in terms of the server sizing we had prepared for. (Each server can run about 600 sessions and we had 3 based on a ticket sale of 260 2 hours before the show.) The gig on Monday cost me personally £3200 and the revenue we gathered was £1900. What is disappointing is that supposed fans of New Order aren’t willing to pay the price of 2 bottles of beer at a gig to watch them but would rather try and steal it.We are running flat out to sort things out and are not implying anything about the nature of your business or the relationship with you. We utilize a third party payment engine which has proven difficult to utilize as a refund engine. This has been noted and we are reviewing the situation with a view to changing it. We have taken the next steps to ensure that the situation is rectified. We have had requests for refunds from people who do not have a ticket and now we have your mail address we will be able to check it and respond to you appropriately. We asked for your address and now that we have it we will be refunding you.The password you have will work in the archive till next Monday and, once we have instigated a security system to stop the theft (The live date for this is Friday) we will provide a password that is compatible with this.We said in our post that we would update you on Thursday and we will. There was no inference of a lack of customer service at any point. We are simply not working on the basis of a knee jerk reaction.Sorry once again for the inconvenience and hassle you have had and thank you for the patience and understanding you have shown to date.Best regardsForbes HamiltonManaging Director

So, another "Emporer's New Clothes", in that a website has been launched before it has been properly tested. Still fail to believe over 2000 people were trying to hack into the site for whatever reason!

Andy

Daver wrote: I'm watching the archived feed with my original password right now. Framerate is steady at 20+ FPS.

Yup. Just seen the whole gig without a single glitch. So I feel even more frustrated I wasn't able to watch it live now.

This is really dissapointing. We paid £5 for a live stream of New Order and ACR but so far only got the archived New Order version that they now are selling for £3. What a hoax!

Daver wrote: I'm watching the archived feed with my original password right now. Framerate is steady at 20+ FPS.

hrm thanks

I hope I can get it sorted out by Monday. Or else, I'd have to take advantage of the 2000 stolen copies of the show floating around there somewhere.

:(

Mr Discography wrote: Here is my reply from "Forbes":

Dear Andrew,The data streamed shows that 2100 people tried to watch the stream and were downloading data. We are a small company that is wholly self funded. What we believe happened on Monday night was an massive theft of our copyright. This in turn hit a download barrier we had prepaid for in terms of the server sizing we had prepared for. (Each server can run about 600 sessions and we had 3 based on a ticket sale of 260 2 hours before the show.) The gig on Monday cost me personally £3200 and the revenue we gathered was £1900. What is disappointing is that supposed fans of New Order aren’t willing to pay the price of 2 bottles of beer at a gig to watch them but would rather try and steal it.We are running flat out to sort things out and are not implying anything about the nature of your business or the relationship with you. We utilize a third party payment engine which has proven difficult to utilize as a refund engine. This has been noted and we are reviewing the situation with a view to changing it. We have taken the next steps to ensure that the situation is rectified. We have had requests for refunds from people who do not have a ticket and now we have your mail address we will be able to check it and respond to you appropriately. We asked for your address and now that we have it we will be refunding you.The password you have will work in the archive till next Monday and, once we have instigated a security system to stop the theft (The live date for this is Friday) we will provide a password that is compatible with this.We said in our post that we would update you on Thursday and we will. There was no inference of a lack of customer service at any point. We are simply not working on the basis of a knee jerk reaction.Sorry once again for the inconvenience and hassle you have had and thank you for the patience and understanding you have shown to date.Best regardsForbes HamiltonManaging Director

What an unprofessional little fucker.

What gets me the most is this:

"What is disappointing is that supposed fans of New Order aren’t willing to pay the price of 2 bottles of beer at a gig to watch them but would rather try and steal it."

It screams student running the company from his dorm room!

This particular NO fan, spent his entire 2 weeks fucking income on this gig, AND a fiver for the webcast which still wasn;t working when he got home on tuesday night.

incidentally....class action is possible, I believe he says "new order fans" not "certain new order fans " or "some new order fans"...he has accused all of us IN WRITING, oh dear.

Oh, and since I didn't even connect during the gig, on account of bwing there, he can add one more obvious theft to his new numbers.

Anyone actually get the email we were promised today?? I certainly didn't.

Think there will be further repercussions on this one, somehow. Unprofessional, as has already been stated.

Andy