When I worked at ASDA on their crappy graduate scheme, an initiative was introduced called 'Right People-Right Place-Right Time'.
Whilst in a management meeting, the store manager (called GSM in the 'trade') briefed us on it. All bar one got it immediately except for our Grocery Manager who said "have I got this right? Are you telling me, that if I have the right number of staff in the right areas of the business at the right time of day, my department productivity will go up?".
Store Manager "yeah, that's right Dave" (with a look of total bewilderment on his face). I kid you not. You get some right muppets in retail...