Joy Division plusminus-Deluxe Boxset Buyers will get the missing items

I have ordered and paid the Deluxe-Set for 87 GPB, including P&P. Now I have got the Standard-Set (640/5000) from Warner and without the CD, but with the bill of the Deluxe-Set. Very annoying!

Statement of Warner (added 8.12.2010):

Dear Customer

We are the distribution company responsible for fulfilling orders from the Rhino Records UK webstore, www.rhino.co.uk.

Warner Music Group / Rhino Records UK send stock/products to our factory and we process these orders on their behalf when something is purchased from the store.

This week we have experienced a processing error which has resulted in us accidently sending a number of STANDARD box sets to people who have ordered the DELUXE. This was a human error at our end and we sincerely apologise for any inconvenience this has caused.

We are currently in the process of rectifying this situation.

If you ordered a DELUXE box-set but received a STANDARD edition, you will soon receive the elements required to "deluxe" your box.

We can confirm that your deluxe version was not sent out to anyone else

• your originally allocated box set is here in our warehouse. We are subsequently going to send you...

1 x Peter Saville art piece 2 x Promo CDS 1 x Replacement cardboard insert numbered 1-500.

Other than the aforementioned elements, the box sets are exactly the same, thus your standard box will now be deluxe.

Thank you for purchasing the Joy Division box set "+-" and once again please accept our sincere apologies for this error.

Same for Matthias.

Same thing happened to me as well: I ordered my copy on Nov. 2nd, got billed 86,19 GBP in all for delivery, only to find the standard set with 10 7" only on my doorstep tonight.

NOT amused.

Shug wrote:

If it makes ye's feel any better, I ordered mine around the same time, live in the UK and I didnae receive anything at all.

I am hoping I receive the deluxe version as an apology for it arriving late

I have complained. Warner said to me, I should be a little bit more happy, some people wouldn't get what they have ordered, but some people don't get anything.

I have also complained to rhino.d2c@warnermusic.com, stating that for the handsome money I've paid them, I expect nothing but the "item" I ordered.

I haven't received anything either...

Having said that, by the time it arrives, it'll probably also be the Standard Edition!

Nick King wrote: I haven't received anything either...

Having said that, by the time it arrives, it'll probably also be the Standard Edition!

But your chances are 1:9 or 1:10 to get the right one. It doesn't matter what you have paid. Good luck, Nick!

littleboylost wrote: I have also complained to rhino.d2c@warnermusic.com, stating that for the handsome money I've paid them, I expect nothing but the "item" I ordered.

Me, too. I think, finally it will be an expensive fun for Warner and they won't earn any money with it.

From what I've seen there may be a pattern emerging

Non-UK orders of the deluxe edition seem to have got the standard box - UK orders of the deluxe edition don't seem to have received anything yet (myself included)

Has anyone actually received a deluxe edition yet - or is Peter Saville's punctuality let him down

or.....as someone might have sang.....

"Saville's late with the art.....again....."

I'll get my coat - standard edition with just the two sleeves.....

Nick King wrote: I haven't received anything either...

Having said that, by the time it arrives, it'll probably also be the Standard Edition!

Not got mine either... Will be fuming if they send the standard version...

The packages have been sent from a company in Germany called arvato digital services, who makes the merchandising for Warner in Western Europe including England on Friday.

There is one guy in the german new order forum, who has ordered the Standard Box-Set and has got Luxus-Edition. Obvious a very stupid distribution.

It's been delayed until 13th. Typical.

Well, if I get sent the Standard Edition, then it's going straight back for a refund...

Looks like a right royal clusterfsck, should we have expected anything else?

Can somebody post the weights of Standard vs. Deluxe edition, since this sounds like the only way to tell the difference between the two? Heard that they won't take these back if they've been opened, which is a huge problem if there's no way to tell the difference without doing so.

Edit: if the catalogue number (and EAN's) are printed on the outside and correspond to the contents on the inside:

Standard: 5186595937 Deluxe 5249837837

Blame the UK Postmen

Nick King wrote: Well, if I get sent the Standard Edition, then it's going straight back for a refund...

And here are the first results of the german order. :D

1. De Luxe ordered, got Standard
2. De Luxe ordered, got Standard
3. Standard ordered, got De luxe
4. De Luxe ordered, still waiting
5. De Luxe ordered, still waiting
6. De Luxe ordered, still waiting

Warner 0 points

If we have more results, we can approximately calculate, how many standard versions have been sold.

On another tack

Can the person who got the Deluxe edition verify the track listing on the two Cd's - are they the same as the promos that were withdrawn from ebay?

If they've done this on a large scale then it's a massive fail for Warners. They'll have pissed away the deluxe edition by sending them to the people who paid £50 and they'll have to refund, either partially or entirely, all those who paid £70.

Unless they repress the 500 then those who bought it won't ever get one.

Warners/Rhino - snatching defeat from the jaws of victory

leefact25 wrote: On another tack

Can the person who got the Deluxe edition verify the track listing on the two Cd's - are they the same as the promos that were withdrawn from ebay?

Yep, I think so.

johnny james wrote: ..., all those who paid £70.

Unless they repress the 500 then those who bought it won't ever get one.

Warners/Rhino - snatching defeat from the jaws of victory

£80 + P&P for non-UK

Shug wrote: FAC!

Post just arrived at work and no sign of the box set.

Norbert - was the boxset sent via yer normal postal system or by courier?

UPS

Shug wrote:

confusion wrote:

Shug wrote: FAC!

Post just arrived at work and no sign of the box set.

Norbert - was the boxset sent via yer normal postal system or by courier?

UPS

Thanks mate, hopefully I may still get mine today then.

Good luck for the lottery, Shug!

I got mine this lunchtime in the UK and it still sealed.

It is supposed to be the deluxe box - VERY CONCERNED IT IS THE STANDARD.

The catalogue number on the spine is 5186595937

..according to the website that is the STANDARD box.

the deluxe should be 5249837837.

Can anyone tell me if the deluxe does indeed have a different cat. no. ???

I don't want to break the seal to see if the CDs are in there - in case it voids my return.

Can you see the number of the box on the outside? eg is it between 1-500 (deluxe) or 501-5000 (standard). Not had mine yet, but can already feel an angry email to Rhino coming on...

Adam Tate wrote: I got mine this lunchtime in the UK and it still sealed.

It is supposed to be the deluxe box - VERY CONCERNED IT IS THE STANDARD.

The catalogue number on the spine is 5186595937

..according to the website that is the STANDARD box.

the deluxe should be 5249837837.

Can anyone tell me if the deluxe does indeed have a different cat. no. ???

I don't want to break the seal to see if the CDs are in there - in case it voids my return.

In that case, don't bother opening it: you're a loser too. It's quickly getting crowded here, but join the club!

jezk wrote: Can you see the number of the box on the outside? eg is it between 1-500 (deluxe) or 501-5000 (standard). Not had mine yet, but can already feel an angry email to Rhino coming on...

No, it's inside.