Joy Division plusminus-Deluxe Boxset Buyers will get the missing items

DOM KING wrote: Also I have to agree with the above member who commented that the overall quality of the package is a little poor. The 7" covers look quite unremarkable and a bit cheap in appearance and texture in contrast to the high quality we've always received from Joy Division releases in the past. Disapointing.... :(

Just had a proper look at the boxset - I fully agree ,it looks cheap and is badly put together. If they don't send me the deluxe boxset that I paid for , then il be getting a refund. No way are ten crappy 7" singles and a white box worth £50.

Guess what, same here, ordered deluxe, got standard. Very bloody standard too. Hope the deluxe is a bit more deluxe. Covers look shit and the box was bent. Great job Rhino. I opened mine and if Rhino don't send me a deluxe version I will get very angry indeed.

What a crock of shit! If i'd known it was going to be this poor i really wouldn't have bothered. Can't wait to see what Savile has come up with. Fucking idiots!

Denholm Reynholm wrote: Rhino release another NO/JD turd? Shock. Horror.

Lmfao

Very happy I passed on this one. WTF....fans who buy the deluxe, can't even get what they paid for. Very sad...

confusion wrote: Statistics (updated)

NickName ordered/delivered

Confusion D/S 640 littleboylost D/S MNaD D/S 685/5000 jezk D/S Figurehead D/S 700 Adam Tate D/S Photosinferno D/S Ruined in a day D/D 428 Ger Boy D/S Chrisbaerchen D/D 396 Mark Benett D/S Big Man Restless D/S

D = De Luxe Boxset 75 GBP + P&P S = Standard Boxset 50 GBP + P&P

(If you have got a one of the boxsets, feel free to copy or quote the whole post and continue the list)

[Deleted Lordsy: (He was joking)]

The probability as a DeLuxe-Boxset buyer to get the right item is actually around 1:5.

500 DeLuxe-Boxsets were sold. After the actual probability there should have been 2500 of 4500 Standard-Boxsets sold.

Sample: 12 deliveries

Warner send this email to the customers:

Dear Customer

We are the distribution company responsible for fulfilling orders from the Rhino Records UK webstore, www.rhino.co.uk.

Warner Music Group / Rhino Records UK send stock/products to our factory and we process these orders on their behalf when something is purchased from the store.

This week we have experienced a processing error which has resulted in us accidently sending a number of STANDARD box sets to people who have ordered the DELUXE. This was a human error at our end and we sincerely apologise for any inconvenience this has caused.

We are currently in the process of rectifying this situation.

If you ordered a DELUXE box-set but received a STANDARD edition, you will soon receive the elements required to "deluxe" your box.

We can confirm that your deluxe version was not sent out to anyone else

• your originally allocated box set is here in our warehouse. We are subsequently going to send you...

1 x Peter Saville art piece 2 x Promo CDS 1 x Replacement cardboard insert numbered 1-500.

Other than the aforementioned elements, the box sets are exactly the same, thus your standard box will now be deluxe.

Thank you for purchasing the Joy Division box set "+-" and once again please accept our sincere apologies for this error.

Just had the same email. Meh. Fair enough, I guess, but something still feels not right.

I mean, wouldn't *someone* at the warehouse have noticed a large pile of 'deluxe' bits for a box set that sold out almost as soon as it went out?

I fully expect my numbered insert to be numbered somewhere around 750...

to b ehonest i think the lady (aka you lot) doth protest too much....

BUT. Yes. I did get a standard rather than an deluxe which is really annoying!!! however I have just got an email from the arvato people i think saying it was their fault???

anyway on to more material issues...

1. i disagree that the box feels cheap. i actually really like it. and the sleeve designs... saville oversaw the artwork. do you think the label can over rule saville ?? im not sure. i think they serve as homáge to the originals and are quite ok.

2. the music sounds really good and the mp3s are really really good. i've not listnd to the whole box set yet but 4 records b2b and genuinely enjoyed it... mp3s are better than recycle 100%.

Mark Bennett wrote: Just had the same email. Meh. Fair enough, I guess, but something still feels not right.

I mean, wouldn't *someone* at the warehouse have noticed a large pile of 'deluxe' bits for a box set that sold out almost as soon as it went out?

I fully expect my numbered insert to be numbered somewhere around 750...

It's the cheapest way for them to solve the problem.I believe it. If it would be wrong and there would be for example 800 Deluxe-Boxsets then, it would be the same in green.

As for the artwork, I really can't see any better way of reinventing the originals other than presenting them in this way. The original releases were a disparate bunch on different formats and with different sleeves, not to mention that the original artwork doesn't even exist in some cases anymore.

There's a writeup about it here:

http://www.parriswakefieldadditions.com/spw-blog/2010/11/3/designing-joy-division.html

confusion wrote:

Mark Bennett wrote: Just had the same email. Meh. Fair enough, I guess, but something still feels not right.

I mean, wouldn't *someone* at the warehouse have noticed a large pile of 'deluxe' bits for a box set that sold out almost as soon as it went out?

I fully expect my numbered insert to be numbered somewhere around 750...

It's the cheapest way for them to solve the problem.I believe it. If it would be wrong and there would be for example 800 Deluxe-Boxsets then, it would be the same in green.

They're probably opening up the deluxe ones and taking the relevant bits out to send to you.

Thanks for the update Confusion - although I haven't got the email saying their going to send me the missing stuff yet.

I think this is Rhino's way of digging themselves out of hole. They know if they did nothing they would get a lot of returns asking for a full refund (and their campaign would lose a lot of money).

I agree that their will now be more deluxe sets in circulation than before making the set less rare. Also I am disappointed with the quality of what I have received in the Standard box. The print quality of the Singles sleeves is not up to standard. For anyone still considering buying a standard box I would advise against it.

...I for one will never buy another Rhino JD /NO product again. What Rhino have done here is further wreck their relationship with the bands biggest fans (i.e those people that sprang for the Deluxe set).

They say that all the deluxe sets are in the warehouse - what about the one instance we've found where someone ordered the standard box and got the deluxe?

And for those that are still waiting - do we have to mail Rhino to confirm if the extra stuff is missing now they have sent this? I can't trust them to send the extras on spec.

What a total mess this whole thing is. It's embarrassing.

I am confused. If the distribution ppl are responsible, (although employed by rhino) and they have stated that it is their mistake. and that the deluxe are still in the warehouse...

why would there be more in circulation and how are rhino directly responsible

surely they can not just lie. i dont think even they would be that stupid.....

leefact25 wrote: They say that all the deluxe sets are in the warehouse - what about the one instance we've found where someone ordered the standard box and got the deluxe?

And for those that are still waiting - do we have to mail Rhino to confirm if the extra stuff is missing now they have sent this? I can't trust them to send the extras on spec.

That's ONE instance. How many Standard ones are likely to have sold online anyway? Most people who missed out on the Deluxe one will just wait until it's cheap on Amazon.

This is all Rhino's fault for not bothering to put a sticker saying "Deluxe Version" on the the deluxe sets. I imagine that the distribution center confronted with a pile of identical looking boxes just sent them out with no regard for what people had ordered.

I suspect that Rhino will now be forced to remanufacture extra CDs and art sheets to send out. So god knows when we will receive them - by Xmas next year if we are lucky.

Let's face it if the 500 original boxes were still in the Warehouse it would be easier to send them out complete in the box (rather than open them and extract the missing bits to send). Someone is telling porkies here.

Well...at least this way we don't all have to send our standard boxes back, and wait for Rhino to refund our postage costs.

But it's more of a pisser if people who ordered the standard and got the deluxe at a cheaper price.

Have just received this email from Rhino.

"Thank you for purchasing the Joy Division +- boxset. We have been informed that there have been a small number of mis-deliveries - some customers have received a standard boxset instead of a deluxe vers.

If you are affected by this problem, please accept our sincere apologies - we strive to provide a great service and undoubtedly we have let you down.

We aim to update everyone as to what's going on and how we will sort this situation in the next 48 hours.

If you have recieved the wrong boxset, please let us know at rhino.d2c@warnermusic.com - not all e-mails will be replied to but every one will be read and logged."

Does this replace the earlier email?

I've had 4 emails from them about it now. And all for a "small number" of problems

Postman just been. Still haven't received anything. Anyone else still waiting? (barring snow)

UPS just delivered. The wrong one of course. I guess they're going to have to cannibalise the deluxe versions in their warehouse to get the CDs, art pieces and cardboard inserts, numbered 1-500, and get these sent out. These boxes will then have to be resealed and sold as standard versions.

But the packaging does look cheap. There's no way the standard version is worth £50. £20-£25 I reckon. It looks exactly like the aforementioned Smiths one from 2008.

I also received the e-mail today saying the 'missing' deluxe items would be sent onto me, Inc a numbered 1-500 cardboard insert - does that mean it's still limited to 500 even though some ppl have got a deluxe in their hands and yet ordered a standard? To quote another Manchester icon 'repackage reissue' Think next time I'll just buy the iTunes version at least I would have got the videos!

John:\ohwell:

The one who said he ordered a standard and got a deluxe was apparently joking

There are some however who ordered a deluxe and got what they wanted

t'other half has my one - a deluxe ordered for xmas she's going to have to get the scales out by the sound of it

right yet again i have called up to get to the bottom of the situation. I couldnt find a proper number for rhino but searched this and they sent me thru. http://maps.google.co.uk/maps?hl=en&expIds=17259,27213,27372,27743,27868,27886&xhr=t&q=warner+music+uk&cp=13&client=firefox-a&rlz=1R1WZPB\_en-GB\_\_\_GB361&um=1&ie=UTF-8&sa=N&tab=wl

got fobbed off a bit but the person i spoke to sounded genuinely a bit upset about the situation and said sorry about 10000 times !

he said that their 3rd party distribution centre made a big mistake and are responsible- he said that they had been working hard and closely with the group to please fans and that tey even had the saville piece made in manchester to make it "the real deal" !!

he said a further statement should be out soon but no-one who ordered a standard will be getting a delux... and also that the numbering might be skewed now but that it will still be only 500 ppl with deluxe boxes.

so there we go... we shall soon see!

Chesty wrote: he said that their 3rd party distribution centre made a big mistake and are responsible- he said that they had been working hard and closely with the group to please fans and that tey even had the saville piece made in manchester to make it "the real deal" !!

I think, it's more a communication problem between Rhino and the distribution centre. As Adam said, if there would be stickers on it, it wouldn't have happened. A few guys have already the complete Deluxe-Set. It can't be, all Saville pieces would be in Manchester now.

Shug wrote:

Chesty wrote:

he said a further statement should be out soon but no-one who ordered a standard will be getting a delux...

......cunts

Still nae sign of mine!

Forget to mention. Courier is UPS. You have to join Scientology first to get the parcel.